Frequently Asked Questions

Where do you ship to?

We only ship within the Contiguous United States, this excludes Alaska and Hawaii. We do not ship internationally – including US territories – or provide phytosanitary certifications. 

 

What shipping carriers do you use?

Plants are shipped via USPS or UPS, depending on location and desired delivery speed. Our shop ships out of Livermore, CA, United States. We have found best success with UPS followed by USPS. We only recommend UPS ground if you are located in California.

Do you use heat packs in the winter?

We check the weather before shipping an order and will include heat packs when necessary, so there is no need to worry about extra charges or requesting one! We do not recommend ordering plants in the event of a cold snap during the winter months, it’s best to wait until it warms up slightly (40°F+) for the duration of the anticipated delivery timeline.

 

What should I do if my order arrives damaged?

Please email us at zerosplants@gmail.com with your name, order number, and any other details you feel are relevant as soon as possible. Please include clear photos showing the entire plant(s) and any close-ups of damage. Please don't make any changes to the plant(s) before contacting us. 

It’s common for plants to show signs of stress, lose a few leaves, or appear slightly droopy after being shipped. Often, they just need some water and time to acclimate. Continue caring for them as usual and don’t make any drastic changes while the plant is acclimating.

How long will it take to get my order?

We aim to process all orders within 3 business days. Once shipped, orders usually take no more than 5 business days to arrive. You'll get a shipping notification email with tracking when it's on the way! 

 

Is there a guarantee on plants?

We’re committed to providing the highest quality rare and variegated plants, we take great care to protect them during shipping by packing them securely with the appropriate padding, and adding a heat pack to the order if the weather is particularly cold on the shipping route.

However, factors like handling, transit, or extreme weather are beyond our control. It's normal for plants to experience some stress or shed leaves after shipping, they may need time to adjust. 

How can I give my plant the best chance of success?

It is generally a good idea to allow the plant time to reestablish itself in its new environment before making any major changes.

If your plant is an established plant and is delivered in a pot, we recommend leaving it in that pot for at least 3-5 days before repotting, this is to minimize the amount of stress on the plant.

Avoid fertilizing your plants for the first couple of weeks, the roots are sensitive and need time to adjust. The plant is busy settling in, it’s not focused on growth just yet!

 

Need more help or have a different question? Send us a message at zerosplants@gmail.com