Frequently Asked Questions
First of all, we want to thank you all so much for your support & kindness! We really do appreciate your support of our small business!
Though we make an honest effort to reply to the messages we get, unfortunately we are just not able to reply to all of them. We've looked over the common questions we get and came up with a list of frequently asked questions & answers.
Where do you ship to?
We only ship within the United States.
Which shipping option should I use?
Shipping varies by region but our shop ships out of Austin, TX. We have found best success with UPS followed by USPS. We only recommend UPS ground if you are located in Texas.
When should I purchase a heating pack with my shipping?
Please check your local weather and the weather on route from Austin TX to your home to make a decision. If the weather is below 50° F we recommend purchasing a heat pack.
When do you ship out plant orders?
We only ship out Monday through Wednesday. During certain times of the year it may take a few extra days to ship out due to holidays and/or weather. This is due to postal carrier closures, shortened hours and/or shipping delays during those times of the year. Please check your tracking information for shipping status updates.
Which types of plants do you stock?
We typically keep in stock rare scindapsus, monstera, philodendron, and aroids. However as you can see in our shop we keep many varieties of rare and exotic plants.
What happens if my package goes missing?
Please contact the postal carrier that you selected at checkout with your tracking information for more information on the status of your package. Sometimes parcels can take longer to arrive, but it’s extremely rare that they end up ‘lost’ or ‘missing’.
Do you accept refunds or returns?
All sales are final. We do not accept returns or exchanges